Support
Questions, bug reports, billing help - we read every message.
Contact us
The fastest way to reach us is by email. We aim to reply within two business days.
What to include in your message
- The email address on your Starboard account
- The device, OS, and (if on web) browser you're using - e.g. iPhone 15 / iOS 18, Pixel 8 / Android 14, or Chrome on macOS
- Where you bought your subscription, if it's a billing question (App Store, Google Play, or our website)
- A short description of what you were trying to do
- What happened instead, plus a screenshot or screen recording if you have one
Common questions
How do I cancel or manage my subscription?
Subscriptions are always managed wherever you originally bought them. The quickest way is to open Starboard, go to Account → Billing, and use the manage button shown there - it'll send you to the right place. If you'd rather go direct:
- App Store (iPhone / iPad / Mac): open the App Store, tap your profile picture, then Subscriptions. Or visit apps.apple.com/account/subscriptions.
- Google Play (Android): open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions. Or visit play.google.com/store/account/subscriptions.
- Web (starboardmanifest.com): sign in and open Account → Billing, then click Manage billing to open the Stripe customer portal.
I didn't get my Pro features after paying. What now?
In most cases, signing out and back in restores Pro within a few seconds. If it doesn't, email captain@starboardmanifest.com with the email on your account and a screenshot of the receipt - we'll restore access manually.
I'm not getting daily reminders.
Make sure notifications are allowed for Starboard at the OS or browser level (iOS Settings → Notifications, Android Settings → Apps → Notifications, or your browser's site-permissions panel for the web app), and that the reminder times in Account → Notifications are set. On web, you'll also want Starboard installed as a PWA and the browser allowed to send notifications. If everything's enabled but reminders still aren't arriving, send us the details above and we'll investigate.
How do I delete my account and data?
Open Starboard on any platform and go to Account → Settings → Delete Account, or email us from the address on your account and we'll handle it for you.
I want a refund.
Where you request a refund depends on where you bought your subscription:
- App Store: Apple handles all App Store refunds at reportaproblem.apple.com.
- Google Play: request a refund at play.google.com/store/account/orderhistory, or read Google's refund guide.
- Web (Stripe): email us and we'll process the refund directly.